1/19/2015

Workplace Innovation

WORKPLACE + INNOVATION = ?

We have had some recent projects with larger companies and the subject of Workplace Innovation inevitably arises. We are doing some more comprehensive research on the subject, but here are some practical thoughts on this timely topic.

The study of workplace innovation has kept designers and furniture companies alive for over 50 years. As we emerged from the industrial age and wartime production, a new era of work began. We were generating content in new ways. Largely paperwork that required sedentary but efficient activity. We created the office.

This spawned the birth of office systems and space planning. Paired with the modernism mantra of 'a house is a machine for living' the workplace became 'a machine for economic prosperity'. Early design in this marketplace was innovative but clumsy. Military-like regimen that worked so well in factory production lines was reinterpreted as the office workplace with the expectation of similar outcomes. 



In General

Over a few generations of design evolution, patterns have begun to appear that challenge the aspiration of precision workplace engineering design.

Professional workplaces are not intellectual factories. Meaning, what works so well in product production line design does not correlate to intellectual production design. One is linear, the other dynamic. One requires isolation of activity, the other collaboration. One rejects human subjectivity and intuition, the other relies on it.   

We are not machines. Regardless of our setting- factory or professional office. While we embrace the systems created to make our work easier and efficient, we don't aspire to to structure our lives similarly. Beauty, joy and romance are wildly inefficient and subjective, and that is a good thing.

The workplace is more than a vessel for commerce. It is the physical manifestation of a companies vision, culture and value proposition. It speaks volumes.



So what does that mean in 2015? 


The design of the workplace is part of your competitive distinction. Companies typically think of competitive distinction externally. But if you want to attract the best and brightest, you'd better offer a great place to spend the day. Your business will do better, its a fact.

The workplace is becoming increasingly more dynamic. Our culture is moving away from static office environments. The ability to work where you want  with no loss in connectivity or effectiveness is still relatively new, but significant. This simple shift has been the awakening of the entrepreneurial community, and will soon define the traditional office environment.

The next generation thinks, acts and works quite differently. This is not an evolutionary development, its revolutionary. Leadership in the current workplace is well advised to narrow the chasm and seek to understand the opportunities here.

Strategy and Tactics.

Here are some of the things we do for our clients when designing workplaces. 

Build a diverse team. If you are designing new workspace, engage associates from across the spectrum in your organization. Its a little more work, but you get surprising insight. let your designer be the referee, have them work to filter the input so you have the tools to make good decisions.

Consider the entire workplace ecosystem. Space planning in a vacuum may be efficient, but will result in narrow uninformed results. Similarly, your marketing platform or human resources policies may not seem relevant, but a careful designer will see these types of things are part of the workplace experience and want to build around these

Engineer around What you do, Design around Why you do. This aims squarely at the next generation. Many competent designers can engineer your workplace to high levels of efficiency. But a true designer will manifest and articulate your core tenets- the WHY in your company and share it with customers, employees and candidates. Your workplace will develop a culture and brand that is honest and consistent with the vision of the leadership.

What's next


We keep up with innovation, the old guard and the next generation. Here's what we see:

Speed vs. Quality- I carry the complete library of data for all my projects in the palm of my hand. Generating content, sharing it, and making decisions is no longer restricted by time or place. We will need to adapt to make sure this ease and speed is leveraged, but does not come at the expense of thought and consideration. Hurry up and wait.

The narrowing gap between commodity and experience. Walmart told us that you must exchange experience and design quality for economy. Target says not so fast. Zappos just wants you to be happy, but still get your stuff fast and easy. Boutique brands that are difficult and overpriced are losing. We can design a beautiful experience, we can deliver efficiently too. We can be crafted and authentic, and we can be competitive with anyone. Raise the bars- all of them. 

Laggards and Innovators- Much of the leadership in our economy are laggards- flip phones and aol email addresses. Much of the next generation are innovators- Facebook is already last week and Apple is falling behind. We'll look to pair these- because the depth of experience of the leadership is profound and the nimble disposition next generation is too. Effective partnering can make really great work.  

   


11/21/2014

Environment does not play the lead: #4 of 4 in the VIBE series

This graphic a map of the Fairmount neighborhood in Philadelphia, where I grew up. This environment had profound influence on me in a variety of ways: 

I saw the built environment as a cultural vehicle. And a machine. And a tool. And Fabulous.

I learned an environment is a very complex construct.

I was thrilled by the prospect of shaping and influencing the human experience.


Fabulous- Walking through the studios of the Pennsylvania Academy of Fine Art, into Foodstuffs Grocery just down the street, or strolling through the iconic John Wanamaker department store. These are just a few of the thousands of environments that shaped my world view. Each distinct, each designed with purpose. 

Complex- I stand in the reading Terminal Market. What is happening. Everything, all at once. The amount of energy is phenomenal, and contagious. I used to stand still there and try and observe everything- the sounds, smells and sights- and the character of each. Sensory overload in the best way

Thrill- To dance in that place where your role is integral to that complex, fabulous experience is a unique combination of opportunity, responsibility, authenticity and innovation. A lot all at once. 

Consider:


Your environment can have positive, neutral or negative effect on your brand. When designing, consider this at every point. Different points will have varying degrees of impact- but everything has some impact. Avoid anything in the negative category.

The connection between your environment and brand is direct- both internally and externally. The stronger the tie, the better. 

People are visual, and while we filter a good amount of 'noise' it still gets registered at some level. Appearance matters. 

Genuine trumps facade. You environment should speak to your core values, when it works, it reinforces the other key aspects of your organization. The Wizard of Oz approach is tantamount to lying, and people will see through it. It's especially toxic to your internal culture.

Ultimately your environment is just a part of the entire equation- and it does not play the lead. Architects and Interior Designers pretend the building or space define the tenor of the experience. No. Culture, engagement, service, and product win every time. The environment is merely a vessel in service to this larger objective.

Action

If you are launching an idea, its a great time to lay the perfect canvas from which to grow. Determine the basics, get them right and fill it out over time.

If you have an existing organization, assess your current environment and honestly review it relative to your brand. You might also ask a friend or peers to do the same, they will see it with fresh eyes. If your place needs work, make a list of these things in hierarchy. Many substantive improvements need not be very disruptive or expensive. If it is a total mess, make a plan to move on. 

Hire a design professional. We do a fantastic job with this kind of work, but so do many others. A great designer will read you well, and design a place that is an honest extension of you, your brand and your aspirations.   

11/12/2014

BRANDING IS DEAD- #3 in the VIBE series

Branding is dead- maybe not dead, but really ill. Brand, Branded, Branding, Branded Environments, Brand Equity....Brand has become a a hollow word. So many people hanging their services on this simple word, but its not truly part of their practice. Brandwashing. Of course, there are agencies and firms that do excellent brand work- do your homework if your looking for services in this arena. 

Here is our perspective- 

Why do we include it in our four pillars of design strategy? 
Because true brand development is really important. 

Curating your Brand is not only important, it's an imperative. But your brand is not simply something you hire a designer to make, it is not a design exercise like your identity. Your brand is a living, evolving organism, and it has two distinct hemispheres. 

We believe the brand is the single most important component of a successful organization.

First-the two hemispheres:

Internal- The culture, gestalt, the day to day experience you, your peers and the people who work for you and the people you work for create. This is your internal brand, and it is the key to creating engaged members, retention, inspiring innovative and creativity, and doing powerful work. This 'brand' starts with the leadership and when done well, becomes the domain of every member of the organization.

External- This is viral, organic kind of brand. It's an opportunity to extend the reach of your vision well beyond your circle of influence.  Its directly linked to every single touchpoint in your client and personal interactions. It lives in the court of public opinion and can be very powerful.

Second- how to curate your brand.

There are pages and pages of writing on this subject, some of it very smart. Here is the way we look at it, in simple terms:

Get your language right. Everyone will tell their own version of the story of you- give them as many of the key words so the core message is consistent and tight.

Live your brand, and make it genuine. Your authentic self is truly an awesome thing if you let it be. If you talk the talk, walk the walk.

Don't be afraid. Your brand should be something you are a maven about. Not as a sales tool, but just because. Sales, revenue, that will follow. you just need bring all the energy you can muster to the dance.

Align the two hemispheres. If your internal and external brand attributes do not align, its trouble. Confusing your audience is just a bad idea. Make a promise to your clients that is consistent with the promise you make to your associates.  

Third-  How do I deal with my brand?


Take a minute and consider why you do what you do. Is it so your family can have security and a good living? Are you curious and like to solve problems? Are you a systematic maven and want to build the perfect machine or are you a romantic creative and want to embrace all that is beautiful in life?

What sort of organizational environment is perfect for you? A benevolent dictatorship or an entrepreneurial think tank. Open, closed? Song or dance? Chaos or Order?

If you've spent time developing your Identity, think about it. Outside of identifying you or your organization, it speaks volumes about the brand expectations.

Action- What should you do?

Live your personal brand to the fullest and be a champion of the brands you represent- your voice is powerful. If you can't be a brand ambassador of your organization, you're in the wrong place

Find three to five key qualities you espouse, your brand pillars. If you honestly consider the why of what you do, these will become apparent. Lead with them inwardly and outwardly.

Honestly, branding is easy- just look yourself in the mirror- its all there.

Giving it a voice in an understandable, distinct way requires some thought.
If you need help building your brand, don't be seduced by snappy identity work. Find a consultant that asks good questions, listens and connects your Vision, Identity, Brand and Environment.

11/06/2014

Who are you? IDENTITY The second in the VIBE series

IDENTITY

As a father of three teenagers, I see my children's identity develop over the course of years. But really, their identity was authored long ago, in their early years. It's in their teen years that it begins to be articulated and expressed outwardly. 

Companies and organizations are remarkably similar. New organizations establish their identity almost immediately, and mature ones merely need to look deeply to see their true core that has been lost in the layers of time. 

Here's the hard part- like the awkward teenage years can be. The outward expression and articulation that is authentic and individual. Connecting the dots of your new Vision or restoring life to the core tenets that started it all. This is a wonderful creative opportunity, and we enjoy walking our clients through the process.  There are dozens of ways to get to a Identity design, here are some things we do in the process:

We ask character questions- like are you song, or dance? or both?? Order or chaos? Tucked or untucked?  These seek to get to the familiar character- what would your organization be like among friends.

We ask benchmarking questions- like what kind of watch are you (Timex or Rolex, or maybe Swatch?) How about a car, or a chair? These are things that have broad, common outward definition in the marketplace. They are not prescriptive, but certainly descriptive.

Last (sort of) we ask energy questions- balanced or dynamic? Walking, running or sprinting? A ball of energy or a measured dose? These start to give clues to the internal culture and how that might lend to the design.

Last, (really) we get subjective. Cruise the interwebs, places like Pinterest. Find stuff you love, for whatever reason. There is a lot out there- some of it is really good, most is marginal. But its worth spending time there.

With all that in our hands, we go to work. The process is chaotic by design, with an overlay of system. Studies range in media, color, character and form. Trying to describe how we get across the chasm to a solution would be impractical, it just happens. Maybe it's magic.

Final notes: be adventurous, rigorous and engaged in the design process. You'll wear your identity everyday, it's got to be right.

Here is some process work we have in the studio right now. 

11/03/2014

Thoughts on VISION. The first in the VIBE series


VISION


Vision, in pure literal terms, is the ability to see. In the creative world, we think of the word VISION as having the ability to see beyond the apparent. To see possibilities, or even impossibilities. This is an asset of real value to companies, organizations and individuals as they seek to grow an idea. The visionaries of the world are revered for their bravery and innovation- Steve Jobs, Elon Musk, Richard Branson, Tony Hsieh, etc. 

We think having vision is paramount. Here's why we think so, and some ideas to spark visionary thought-

Vision draws from your personal construct. You are your own best point of competitive distinction. By that I mean, your authentic self brings a unique component to the game, and its something that cannot be replicated. Step one, make your vision personal.

A strong Vision is a little bit frightening. But easy is already done. Easy has been tested and is a proven down-the-middle strategy. Problem is, its crowded there, and is a commodity, price driven marketplace. Pushing into a quality driven position requires a little (or a lot of) risk. Step two, unnerve yourself a bit with your audacity.

Vision is foundational, strategy and tactics are dynamic. Your vision needs to be rock solid, and non-negotiable. How you achieve the vision is an ever changing conversation as the marketplace shifts, your brand matures and the vehicles of commerce evolve. Step three- do yourself a favor and spend the time needed to get it tight and right.

What you do may not be visionary, why you do it sure ought to be. What your core business offers may be a commodity (think Zappos) but why is the key. Look up Simon Sinek- he'll explain it better than I ever could.

Here are a few things we do with our clients to get them to give voice their vision:

Ask 'who cares' and 'why does this matter'. You should be a maven for your vision, and passionate about its importance. You must believe your vision will change the world, even in s small way. If not, its commodity, not visionary.

The 5 why's. Make a vision statement.  Write down why it is important. Then write down why that answer is important. Lather, rinse repeat- 5 times to each subsequent answer. I guarantee you will get to a very personal definition of why your vision matters. 

Test it. Start with friends and see how it sounds. Friends are safe, they are generally easy on you. Then try it on some peers- people you know but are not close with. Last, if you are feeling bold, try a perfect stranger. I dare you. It wont hurt, and I bet you'll have to work hard. Good.

Don't get stuck. Move forward all the time. Its ok to try and fail and use these experiences as a way to define the vision. The thought that you can't get to work until you solidly land the vision is noble, but might put you into analysis paralysis. 

Walking the walk- absolutely. Here is the 37 vision.


We are designers. We love design, we are relentlessly creative, we believe it matters. Our work continually seeks to secure the prosperity of the next generation and leave this earth better than we found it. Design can save the world, give me five minutes, and I'll tell you why.

10/15/2014

Without ice cream...

(Almost) everybody loves ice cream. We do, and have fun helping our clients Gelati Celesti deliver the best ice cream we have even had. The next chapter in the legacy is this upcoming location. They're building fast. you'll hear about it's opening pretty soon. You can keep tabs on them at www.gelatiicecream.com
A little taste of what is coming. this is their Bon Air location



Ok. it's not much to look at right now, but you just wait...


10/08/2014

Full Circle

We are watching a house we designed come out of the ground. It is a rewarding and exciting experience. Each visit reveals something new and unexpected.  As part of the project, we selected a handful trees to mill into lumber, and have just begun that work too. We'll use this material in the house for some doors and furnishings. Count this as a triple win- the owners get some beautiful material that is connecte to their land, we learn many new things about wood and woodworking, and some material get repurposed rather than shipped off somewhere.






Stay tuned as the project unfolds!

2/21/2014

Homework

The opportunity to help build a personal vision is a design honor. We saturate ourselves in the minutiae of details and materials, all in an pursuit to make a place of memories, meaning and legacy. We love every design project, but reserve a special place in our hearts for the places we call home.












5/15/2013

Have Fun!

Design is fun. Really. We forget that simple notion sometimes. The joy on a clients face, people smiling as they experience your work, and making good things. So fun. And while we are pretty serious at times, and invest ourselves to an absurd degree in our work- we dance, sing and smile too.





3/04/2013

Career Days

I had the opportunity to present to two career day events recently. ASID career day for Interior Design Junior and Senior college students, and Washington Henry Elementary School Career Day. Both were extremely enlightening and the student engagement was fantastic. 

What did I learn? 

The Generation Effect- the many discussions I hear about millenials and their focus are spot on. There were typical questions about resume and portfolio perfection, but many more about vision and alignment. Most were focused on character and culture as primary interest for a job. One person of over one hundred asked about money.

The amazing power of youth- kids are electric, enthusiastic, and given a small moment to create, just do not want to stop. As I turned on the faucet of interactivity, I could not turn it off. Relentless new ideas could have kept me there for a full day.

And...

I realize our clients that our mid to large businesses struggle to effectively communicate to the emerging class of creative professionals.

I realize elementary school is a great place to start preserving creativity, but wish the middle and high schools would engage similarly.

College Design Students

Results of one of five sessions with elementary school kids
I realize this sort of activity gives me crazy energy and profound reward. I should do this more often.

6/22/2012

What do you see?

My daughter is working with Agriberry CSA this summer. It gives me a chance to see- really see the agricultural community that is imperative to our world. We easily distance ourselves from the tactile reality of goods when we consume. A few hours in the sun with the sounds, smells and touch of the earth have priceless value.

5/03/2011

What do you see?

Taking the opportunity to snap some images on the way to a meeting at VCU, I thought about what we see. As adults we filter much of what is presented in the visual spectrum- there is just too much competing for attention. I am amazed by how perceptive my children are, picking up the most minute shapes, objects and arrays. We should all look at bit more, I think. These are some of the things I saw on the way. What do you see?